Making Money Moves: Why Pay-at-the-table is the Future of Restaurant Service

Discover How SecureTablePay Technology is Changing the Game in Restaurant Security, Efficiency, and Profitability.

Pay-at-the-table is the Future of Restaurant Service, and the Future is Now

Pay-at-the-table is the process of conducting the payment transaction at the point of service. Pay-at-the-table technology supports restaurant profitability by speeding operations, enhancing security, and increasing profit margins — all done right there on a customer’s table. 

SecureTablePay is a fully certified, leading EMV chip pay-at-the-table solution with a decade of field-proven innovation capability in over 2,000 restaurant locations across the U.S. and Canada.

An Out-of-the-box Solution that Plays Well with Others

SecureTablePay integrates with the most popular credit card processors and point of sale (POS) system providers in the hospitality industry. The plug-and-play software is also ready to handle processing via any channel available to payment terminals today. Mix and match wireless, Bluetooth, and 3G PIN pads to suit any business need.

However the Payment, SecureTablePay’s Got it

SecureTablePay supports both chip-and-sign and chip-and-PIN transactions. It automatically determines which payment procedure to process. SecureTablePay also supports all major contactless forms of payment, including Apple Pay and Android Pay.

When Push Comes to Shove, Pull Instead

Other pay-at-the-table technologies operate by ‘pushing’ a check to a device before accepting payment. SecureTablePay, however, will always ‘pull’ checks to the payment terminal. Pulling has beneficial ramifications for a restaurant: When payment terminals are independent of POS stations because they ‘pull’ data, you do not have to wait for a payment terminal to be free before you conduct your next transaction. You can use any terminal with any POS station.

It Costs Less to Get Paid

Because SecureTablePay is wireless and not tied to a POS station, servers easily swap and share terminals. Restaurant merchants, therefore, don’t need to buy as many terminals and will save significantly as a result. With SecureTablePay, get exactly the number of terminals  required, finalize the check payment directly at the customer’s table, and be ready with the terminal for the next transaction. 

A Happy Customer is a Return Customer

Paying at the table significantly improves a customer’s dining experience. But don’t take our word for it, according to conducted by the hospitality industry, 68% of diners agree! Reduce customer wait times to get a table, wait again to get their checks, and wait some more to get back their receipt and card. Worse yet is the interruption to the dining experience that comes about from getting up to go to the house POS system to pay. SecureTablePay eliminates these inconveniences at every turn and offers a user-friendly pay-at-the-table system with language, automatic gratuity calculation, and multiple payment options. 

How SecureTablePay Makes the Tables Turn

Increasing table turns to increase profit is one of a restaurant’s primary goals; ours too. Cut down on costly time-wasting steps for a restaurant and its wait-staff by promoting efficient operations. SecureTablePay eliminates the multitude of steps traditionally taken during a single payment transaction when closing tables, therefore reducing time during and between table turns. A server can even use more than one payment terminal to close large tables. Now that’s a good way to turn tables!

Wait-staff are also Making Money Moves

When customers pay at the table, the time saved allows servers to close and turn more tables. It also frees servers to spend more time on the floor attending to the customers, as opposed to running back and forth to the house POS system. Handling more tables and more attentively per shift increases customer satisfaction, boosts tipping frequency, and check amounts. SecureTablePay’s intuitive design provides a pleasant user-experience, and we equip wait-staff with all the training and instructional material they need to use it.

SecureTablePay Knows all the Tech, So You Don’t Have To

Payment processing done entirely on a terminal and at the point of service keeps POS systems ‘out of scope’. SecureTablePay ensures that no sensitive cardholder information is ever exchanged, and never affecting your PCI scope. Additionally, SecureTablePay’s P2PE Chip card processing capability is fully EMV-compliant, and so are the restaurants using it, saving them from paying steep penalties.

Put an End to Chargebacks; Secure Your Bottom-Line

The EMV chip is the metallic square embedded in credit and debit cards that create a unique code with every transaction, making it much harder for these cards to be stolen and counterfeited. Recent changes in liability laws dictate that the least EMV-compliant party (restaurant vs. bank) will be responsible for chargebacks and other fees if a fraudulent transaction occurs. 

SecureTablePay brings the security of EMV to your restaurant, and to each and every transaction. When the customer pays with their chip card at the table, without ever letting it out of their hands, you get all the fraud protection of EMV because of SecureTablePay, and you never have to worry about paying chargebacks again. 

Read the editorial at Food & Drink magazine!